Frequently Asked Questions (FAQ)

General Questions

1. What is ManMyFarm?

ManMyFarm is a farm management platform that provides GPS tracking solutions for livestock. Our eartags allow farmers to monitor their animals in real-time, ensuring better security, tracking, and data management.

2. How does the GPS eartag work?

Our GPS eartags are designed to track livestock location in real-time. They come pre-configured with a SIM card that connects to mobile networks, allowing you to monitor movement, set geofences, and receive alerts through the ManMyFarm platform.

3. Do I need to set up the GPS device myself?

No, our eartags are shipped pre-configured and ready to use. Simply attach the eartag to your livestock following our How-To Guide, and tracking will begin automatically.

Eartag & GPS Tracking

4. How do I attach the eartag to my livestock?

To apply the eartag:

  1. Use a standard livestock eartag applicator.
  2. Attach it to the middle-third of the animal’s ear, avoiding veins.
  3. Once secured, the device will activate and start transmitting data.

For detailed instructions, visit our How-To Page.

5. How accurate is the GPS tracking?

Our eartags provide real-time tracking with an accuracy of up to 3-5 meters, depending on network coverage and GPS signal strength.

6. Can I track my livestock on my phone?

Yes! You can monitor your livestock using the ManMyFarm web portal. A mobile app version is currently in development.

7. What happens if my eartag stops working?

If your eartag is not tracking properly, try the following:

  • Ensure the tag is securely attached.
  • Check if the animal has moved to an area with poor network coverage.
  • Contact our support team if the issue persists.

Subscription & SIM Card Management

8. Do I need to buy a SIM card separately?

No. Every eartag comes with a pre-installed SIM card that is fully managed by ManMyFarm.

9. How is the data managed on my GPS device?

We handle monthly SIM data top-ups and network management, ensuring your device remains online at all times.

10. Are there any extra costs for SIM data?

No hidden costs! Your subscription fee covers SIM management, data usage, and platform access.

Pricing & Payment

11. How much does a GPS eartag cost?

Each GPS eartag is priced at R1,950, including setup and a pre-loaded SIM card.

12. Are there different subscription plans?

Yes, we offer Essential, Advanced, and Premium plans. Each plan includes different features like geo-fencing, theft alerts, and analytics. Visit our Subscription Plans page for details.

13. What payment methods do you accept?

We accept:
✅ EFT/Bank Transfer
✅ Debit/Credit Card
✅ Online Payment Gateways (PayFast, PayPal, etc.)

14. Do you offer bulk discounts?

Yes! We provide discounts for large orders. Contact our sales team for a custom quote.

Support & Troubleshooting

15. How can I contact customer support?

You can reach us via:
📧 Email: support@manmyfarm.com
📞 Phone: +27 000 123 456
💬 Live Chat on our website

16. My GPS device is offline – what should I do?

Try these steps:

  1. Check if the animal is in an area with weak network coverage.
  2. Wait a few minutes and refresh your dashboard.
  3. If the issue continues, contact our support team.

17. Can I cancel my subscription anytime?

Yes! You can cancel your subscription at any time. However, once canceled, your GPS device will no longer transmit data.

Still have questions?

Feel free to contact our support team – we’re happy to help!